First answer. –
Evil and suffering are undeniable, and there is no easy answer or remedy to this. Initially there are partial answers, but only an overall vision of things can afford understanding and, ultimately, serenity – a vision of the whole, whereby the balance is re-established – for there is a balance, and cosmic and psychological laws buttressing it. If there is disorder it is because there is order, which is primary. If there is ugliness it is because there is beauty; if cruelty and oppression, compassion and cooperation; and so forth. Beingness-Intelligence-Beauty is what is real; this has to be seen, contemplated (earned). There are also their counterparts, a denial of being, etc.; but that triad is undeniable. The religions provide a measure of balance (hope, forbearance, piety, etc.) as all the virtues in man do so in the face of the vices and malfeasance in general. One of the highest philosophical principles says, ‘being is, non-being is not’. It is not a case of looking always on the positive side of things, but of understanding (mind) and having a benign, tolerant, loving disposition (will). He who understands all forgives all.
Ultimately, the answer lies in self-understanding and knowledge or understanding of reality, ‘what is’ (the cosmos, man and a supreme principle or Intelligence). I would now go into some of the tenets of the highest of the world’s philosophies, advaita vedanta, but have to stop here due to time and space constraints. I will end with this pointer: if there is a ‘prison’ there is also liberation, a possible escape; the escape will need preparation, time and effort. In this life nothing comes easy.